Privacy Policy

1. Introduction

VaultPay values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and protect your information when you use our website, payment platform, APIs, and related services.

By accessing or using VaultPay services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Business information
  • Billing and payment details
  • Identification documents for verification purposes

Technical Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Access logs and usage data

Transaction Information

  • Payment details
  • Transaction history
  • Settlement records
  • Billing information

3. How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Process payments and settlements
  • Verify merchant and customer identities
  • Prevent fraud and unauthorized activities
  • Communicate important account updates
  • Provide customer support
  • Comply with legal and regulatory obligations
  • Improve platform security and performance

4. Identity Verification & Compliance

To comply with financial regulations and security standards, VaultPay may request identity verification documents and business information during onboarding or account reviews.

Failure to provide required information may result in account restrictions or service suspension.

5. Cookies & Tracking Technologies

VaultPay may use cookies and similar technologies to:

  • Improve user experience
  • Remember preferences and sessions
  • Analyze website traffic and usage
  • Enhance security and fraud prevention

You may disable cookies through your browser settings; however, some features may not function properly.

6. Information Sharing

VaultPay does not sell your personal information.

We may share information with:

  • Banking and payment partners
  • Regulatory authorities where required by law
  • Fraud prevention and compliance providers
  • Service providers assisting platform operations

All third parties are expected to maintain appropriate confidentiality and security measures.

7. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, misuse, loss, or disclosure.

These measures may include:

  • Encryption technologies
  • Secure servers
  • Access controls
  • Monitoring and fraud detection systems

While we strive to protect your data, no system can guarantee absolute security.

8. Data Retention

We retain personal and transaction information only as long as necessary to:

  • Provide services
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Prevent fraud and abuse

9. User Responsibilities

Users are responsible for:

  • Maintaining the confidentiality of account credentials
  • Providing accurate information
  • Updating account details when necessary
  • Protecting devices and login access

VaultPay is not responsible for unauthorized access caused by user negligence.

10. Third-Party Services

Our platform may contain links or integrations with third-party services and websites. VaultPay is not responsible for the privacy practices or content of external platforms.

Users are encouraged to review the privacy policies of third-party providers separately.

11. International Data Processing

Your information may be processed or stored in locations where our partners, providers, or infrastructure operate, subject to applicable data protection laws.

12. Your Rights

Depending on applicable laws, users may have rights to:

  • Access their personal data
  • Request corrections
  • Request deletion of certain information
  • Withdraw consent where applicable

Requests may be subject to identity verification and regulatory requirements.

13. Changes to This Privacy Policy

VaultPay reserves the right to update this Privacy Policy at any time. Updated versions will be published on our website and become effective immediately upon posting.

Continued use of our services constitutes acceptance of the revised policy.

14. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact us:

VaultPay

Address: [ A-5-5 LEVEL 5 BLOCK A EMPIRE TOWER, JALAN SS16/1, 47500 SUBANG JAYA, SELANGOR ]
Email: support@vaultpay.com